Agentrics, LLC is the leading provider of sourcing, supply chain management, and product lifecycle management solutions to the retail and manufacturing sectors
We seek an Italian & English (other languages a huge plus) bilingual who would execute projects introducing new suppliers to Agentrics’ retail customers and resolve customer inquiries and customer training needs on Agentrics applications.
Daily tasks in Customer Services include building lists of potential suppliers for retailers, contacting suppliers to qualify them according to our customers’ standards, and documenting results in a professional format. Minor translation and proofreading of company documents into Italian is also required on occasion.
Daily tasks in Customer Support include researching and answering customer inquiries, recording issues in an incident tracking database, providing status updates on known issues, and continually building proficiency in our online supply chain applications.
This is an excellent opportunity with the potential for growth, particularly in retail consulting and IT
Qualifications:
• Written and spoken fluency in Italian and English (Proficiency in other languages also valued)
• Excellent communication, presentation, and customer service skills.
• Experience in the retail industry, customer support, or sales
• Comfortable contacting companies to introduce new business opportunities
• Facility for working in a diverse team and contributing to multiple projects
• Ability to troubleshoot and solve complex problems.
• Knowledge of the Internet, PC basics, and working knowledge of MS-Office products: Outlook, Word & Excel and Customer Relationship Management tools.
• Able to interact effectively with employees at all levels of the organization.
The annual salary is $33, 696, plus an annual bonus of 5%, a full range of benefits (medical, dental, vision, tuition, 401k, and others), as well as 3 weeks of vacation.
Chicago 
Current Job Openings